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| Each of the products sold by Coastblinds.com are warranted by their respective manufacturers. The manufacturer will replace any item that is received by a customer found to be defective. This replacement upon receipt does not cover damage caused by the shipping carrier. If you have a shipping damage situation, you must file a damage claim with the carrier. Coastblinds.com will attempt to assist you with any freight claim you may have. Contact our customer service department for assistance. Unless otherwise stated, the warranty period is one year from date of order but most manufacturers have warranties longer than one year.. If your item is defective due to materials or workmanship after receipt, you must file a warranty claim with the manufacturer of the product. Coastblinds.com may be able to assist you with this process. You may inquire by contacting our customer service department via email or telephone. This warranty does not apply if the product was misused, installed improperly, neglected or modified in any way. In no event shall Coastblinds.com or any of it's affiliates and/or manufacturers be responsible for any indirect, incidental or consequential damages arising from the sale or use of these products. This applies both during and after the term of any warranty that may apply. Coast Blinds is not responsible for any installation or take down charges due to a warranty claim and Coast Blinds is not responsible for shipping to or from the manufacturer to correct any warranty issues. No returns will be accepted without a prior return authorization number being issued by our customer service department. All packages must be prepaid to the address provided when we issue the return authorization. Please mark every package clearly with your return authorization number. Any package not clearly marked with a return authorization number or that has not been prepaid will be refused. The cost of the refused shipment will not be paid by Coastblinds.com. If the product is within the warranty period and is found to be defective, Coastblinds.com or the respective manufacturer may repair or replace it at its sole discretion. If the repair or replacement was found to not be under warranty, the customer agrees to pay for the cost of repair or replacement. We have found that in many cases the defect is not a warranty issue but the result of shipping damage. If the returned item is damaged due to shipping or found to not be covered under the warranty, all costs of repair and shipping will be the responsibility of the customer. This warranty and all other terms and conditions are to be interpreted and under the laws of the State of Delaware in the United States of America. The venue for the warranty, terms and conditions are under the State of Delaware. This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state. Shipping damage, what to do? Coast Blinds and Shade cannot be responsible for damage to a shipment caused by the carrier. In the unlikely event you receive your shipment damaged, it is best to refuse receipt of the shipment. If you need to file a damage claim, we will work to assist you with this and will do our best to secure you a repair or replacement. Contact our customer service department. Shipping damage must be reported to the carrier in a timely manner. This usually means within 48 hours of receipt. If you do not report in a timely manner, your damage claim might not be honored by the carrier. |